Core Tonic Waiver & Policies

Release of Liability, Assumption of Risk & Health Declaration

1. Acknowledgement of Risks
I understand that Pilates and other physical fitness activities involve movement and exercise that carry inherent risks, including (but not limited to) muscle strains, sprains, or other injuries.

2. Assumption of Risk
I voluntarily accept and assume these inherent risks when participating in classes or using the facilities at Core Tonic. I agree to listen to my body, follow the guidance of the instructors, and work within my own limits.

3. Liability
Nothing in this agreement limits or excludes liability where it cannot legally be limited or excluded, including for death or personal injury caused by negligence. Subject to this, Core Tonic, its owners, instructors, employees, and agents will not be held responsible for injuries, accidents, or damages that arise from:

  • my failure to follow instructions,
  • my failure to disclose relevant medical conditions, or
  • my own actions or negligence.

4. Indemnity
I agree to indemnify and hold harmless Core Tonic, its owners, instructors, employees, or agents against any claims that arise from my participation, except where those claims arise from negligence or breach of duty by Core Tonic.

5. Health Declaration
I confirm that I have disclosed any relevant health conditions or injuries to Core Tonic before participating and will update them if my circumstances change. I understand it is my responsibility to seek medical advice if I have any concerns about my ability to exercise.

6. Photography & Media
I consent to the use of photographs, videos, or other media taken during classes or events at Core Tonic for promotional purposes. If I prefer not to be included, I will notify the studio in writing.

7. Acknowledgement of Understanding
I have read this waiver and fully understand its terms. I accept responsibility for my participation and confirm my agreement to these conditions.

Cancellation Policy

1. Classes & Private Appointments – 24 Hours
Cancellations made at least 24 hours before the scheduled time will have credits returned to your account.
Cancellations made within 24 hours (or no-shows) will result in the loss of that credit.

2. Events
All Core Tonic events and workshops are non-refundable.

Purchase Policy

1. Class Packs

  • Must be paid in full at purchase.
  • Non-refundable and non-transferable.
  • Expiry dates apply (see pricing page at purchase).

2. Refunds & Credits

  • We do not provide cash refunds.
  • Credits may be issued where cancellations are made within the required timeframe.
  • Credits cannot be transferred to other clients.

3. Retail Purchases

  • All retail purchases (including apparel and equipment) are final sale, unless defective.

4. Payment Methods

  • Payment is required at the time of booking.
  • We accept all major credit/debit cards (no cash or cheque).

5. Changes
Core Tonic reserves the right to update or amend policies. Any changes will be communicated to clients.

Terms & Conditions

1. General
By accessing or using our services, you agree to comply with these Terms and Conditions.

2. Class Booking & Cancellation

  • All classes must be booked via our online system.
  • Cancellations must be made at least 24 hours in advance to retain your class credit.
  • We reserve the right to cancel or reschedule classes. If this happens, credits will be returned.

3. Payments

  • All payments must be made in full at the time of purchase.
  • Processed securely via third-party provider.

4. Refunds & Credits

  • No monetary refunds.
  • Credits may be issued in line with our cancellation policy.

5. Health & Safety

  • Clients must disclose any medical conditions or injuries before participating.
  • Participation is at your own risk.

6. Studio Etiquette

  • Please arrive on time. Late arrivals may not be admitted.
  • Grip socks are required during all sessions.
  • Respect the studio space, instructors, and fellow clients.

7. Personal Belongings
We are not responsible for lost or stolen items.

8. Privacy
See Privacy Policy below.

9. Governing Law
These terms are governed by English law. Disputes will fall under the exclusive jurisdiction of the English courts.

10. This agreement supersedes and replaces any prior versions of Core Tonic’s waiver, policies, or terms and conditions.

Refund Policy

  1. Class Packs & Memberships
    All sales are final. No cash refunds.
  2. Workshops & Events
    Non-refundable. Transfers allowed if notice is given at least 7 days prior.
  3. Studio Cancellations
    If Core Tonic cancels a session, you may receive a full refund or transfer.
  4. Retail Purchases
    Final sale, unless the product is defective.
  5. Private Sessions
    Must be cancelled at least 24 hours in advance. Late cancellations are charged in full.

Privacy Policy 

Core Tonic is committed to protecting your privacy.

  • Information collected: personal details (name, contact info, health declarations), booking/payment details, and non-personal website usage data.
  • How we use it: to manage bookings, payments, classes, and communications.
  • Sharing: only with trusted third-party service providers where necessary (e.g. payment processors).
  • Your rights: you may access, correct, or request deletion of your personal information, and opt out of marketing.
  • Security: appropriate measures are in place to protect your data, but no system is 100% secure.
  • Cookies: used to enhance website experience.
  • Policy updates: we may update this from time to time and will notify clients of material changes.